Shipping policy

Last updated: 03/07/2026

Order processing

Orders are normally processed within 1–3 business days.

Orders placed during weekends, public holidays or particularly busy periods may begin processing on the next business day.

You will receive an order confirmation after checkout and a dispatch confirmation when tracking information becomes available.

Delivery estimates

Estimated delivery is approximately 2–4 weeks from the date of order, depending on the destination, carrier and fulfilment route.

Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of:

  • Customs processing
  • Carrier disruption
  • Severe weather
  • Public holidays
  • Incorrect or incomplete addresses
  • High seasonal demand
  • Events outside our reasonable control

Shipping cost

We currently offer free standard shipping on all orders to supported destinations.

Any optional expedited delivery services and their prices will be displayed at checkout where available.

Worldwide delivery

SwiftSwipe ships to supported destinations worldwide.

We may be unable to deliver to certain countries, restricted regions, PO boxes or remote addresses. Availability will normally be confirmed during checkout.

Tracking

Where tracking is available, details will be sent to the email address used when placing the order.

Tracking information can sometimes take several business days to update after dispatch.

Separate parcels

Orders containing multiple products or components may arrive in separate parcels. You will not be charged additional standard shipping fees where we divide an order into multiple shipments.

Address changes

Please check your address carefully before placing an order.

Contact swift.swipe.contact@gmail.com immediately if the delivery address is incorrect. We cannot guarantee changes after fulfilment has begun and cannot be responsible for orders delivered to an address entered incorrectly by the customer.

Customs, duties and taxes

International orders may be subject to import duties, customs fees or local taxes imposed by the destination country.

Unless checkout states that these charges are included, the recipient is responsible for any charges required by local authorities.

SwiftSwipe does not control customs processing or the amount of any locally imposed charges.

Delayed or missing parcels

Contact us at swift.swipe.contact@gmail.com   if tracking has not updated for an extended period or your order has not arrived within the expected timeframe.

Please provide your order number and delivery address so that we can investigate with the carrier or fulfilment partner.

A parcel marked as delivered should first be checked with:

  • Other members of the household
  • Neighbours
  • Building reception or a designated safe place
  • The delivery carrier

Damaged parcels

Photograph the outer packaging and product if an order arrives damaged, then contact us as soon as possible at swift.swipe.contact@gmail.com.