Refund policy

Last updated: 03/07/2026

At SwiftSwipe, we want you to be happy with your purchase. This policy explains how cancellations, returns, replacements and refunds are handled.

30-day return policy

You may request a return within 30 days of receiving your order.

To request a return, contact us at swift.swipe.contact@gmail.com and include:

Your name
Your order number
The item you wish to return
The reason for the return
Photographs or videos where the item is damaged, faulty or incorrect

Do not return an item until we have provided return instructions and the correct return address. Products returned without prior authorisation may experience delays.

Condition of returned items

Under our voluntary 30-day return policy, products should be returned:

In the same condition in which they were received
With all accessories, instructions and components
In their original packaging where reasonably possible
Without damage caused by misuse, neglect or improper handling

You may inspect the product as you would reasonably be able to inspect it in a shop. We may reduce a refund where handling beyond what is necessary has caused a loss in value.

Your right to cancel

For most online purchases, you may cancel your order without giving a reason by notifying us within 14 days of receiving the goods.

After notifying us, you normally have a further 14 days to return the goods.

Our 30-day return policy is offered in addition to your statutory rights and does not limit them.

Change-of-mind returns

For returns where the item is not faulty or incorrect, the customer is responsible for the cost of returning the product unless we confirm otherwise in writing.

We strongly recommend using a tracked delivery service. SwiftSwipe cannot be responsible for a return parcel until it has been received at the return address provided by us.

Faulty, damaged or incorrect items

Please inspect your order when it arrives.

Faulty
Damaged in transit
Not as described
Missing components
Different from the item ordered

Where the issue is confirmed, we will offer an appropriate solution, which may include a replacement, repair or refund. We will cover reasonable return costs where the product is faulty, damaged or incorrect.

Nothing in this policy affects your legal rights regarding faulty or misdescribed goods.

Order cancellations before dispatch

We will try to help, but we cannot guarantee that an order can be changed or cancelled after fulfilment has begun. Once dispatched, the normal return process will apply.

Refunds

We will notify you after inspecting your returned item.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear.

Where you exercise your legal right to cancel, we will process the refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever applies.

If you paid for an upgraded delivery service, we are only required to refund the value of the least expensive standard delivery option offered at checkout.

Exchanges

The quickest way to receive a different colour is normally to return the original item and place a new order.

If your product arrived incorrect or faulty, contact us before placing another order.

Items that cannot be returned

We may be unable to accept:

Gift cards
Personalised or custom-made products
Items damaged through misuse, improper storage or unauthorised repair
Products returned without all essential components

This does not apply where an item is faulty, misdescribed or where refusing the return would conflict with your statutory rights.

Contact

Email: swift.swipe.contact@gmail.com

Return address: Provided after your return request has been approved.

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